At Secntsy, we aim to provide fast and reliable shipping for all orders within the United States. Please review the details of our shipping policy below for information on processing times, shipping costs, and expected delivery times.
Processing Times
- Orders are typically processed within 1-2 business days (excluding weekends and holidays).
- During peak seasons or promotions, processing times may take longer.
Shipping Methods and Delivery Times
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free for orders over $50, otherwise $5.99 |
| Expedited Shipping | 2-3 business days | $9.99 |
| Express Shipping | 1-2 business days | $19.99 |
- Delivery times are estimates and may be affected by weather, carrier delays, or holidays.
Shipping Locations
- We currently ship only within the United States.
- We do not ship to PO Boxes.
- Please contact us for shipping to APO/FPO addresses or international locations.
Order Tracking
Once your order is shipped, you will receive a confirmation email with a tracking number. You can track your order using the link provided in the email.
Lost or Late Shipments
If your package is delayed or marked as delivered but not received, please:
- Contact your local carrier or check with neighbors.
- If you still cannot locate your order, please reach out to us at [email protected] for assistance.
Damaged or Incorrect Items
If your order arrives damaged or contains the wrong item, please contact us within 7 days of delivery. We will work to resolve the issue as quickly as possible.
Contact Us
For any shipping-related questions or concerns, please contact our customer support team:
📧 Email: [email protected]
📞 Phone: +1 486-678-5865
📍 Address: 74 Main Street, MAMMOTH LAKES, CA, 93546