Welcome to the Secntsy FAQ page! Here you’ll find answers to common questions about our products, orders, shipping, returns, and more.
- Orders and Payments
How do I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. Follow the steps to enter your shipping details and payment information.
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after I’ve placed it?
Orders are processed quickly, but if you need to make changes, please contact us at [email protected] within 24 hours of placing your order. We’ll do our best to help you.
- Shipping and Delivery
Where do you ship to?
We currently ship within the United States. International shipping may be available soon – stay tuned!
How long does shipping take?
Standard Shipping: 5-7 business days
Express Shipping: 2-3 business days
Processing times may vary, especially during peak season.
How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use it to track your package in real time.
- Returns and Refunds
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in their original packaging, and in resalable condition.
How do I initiate a return?
Email [email protected] with your order number and reason for return.
We will provide return instructions.
Ship the item back to us. Once received, we will process your refund within 5-10 business days.
Is return shipping included?
Return shipping is the responsibility of the customer unless the item is defective or incorrect.
- Products and Warranty
Are your products environmentally friendly?
Yes! We strive to use sustainable materials and environmentally friendly packaging whenever possible.
Do you offer a product warranty?
Yes, our products come with a 6-month warranty against manufacturing defects. If you encounter a problem, please contact us for assistance.
- Contact Us
If you have any further questions, feel free to contact us!
📧 Email: [email protected]
📞 Phone: +1 486-678-5865
📍 Address: 74 Main Street, MAMMOTH LAKES, CA, 93546